Title:  Director of First Impressions

Location:  Clarence and Lockport Locations           

Department:  Operations

Reports to:  Operations Manager or Vice President, Operations

FLSA Status:  Non-Exempt

The Director of First Impressions is responsible for creating a positive first impression on behalf of the agency.  Serving as receptionist and point of first contact for all inquiries to the office whether via the phone or in person, the Director of First Impressions directs clients to the proper contact in a professional, accurate, and timely manner.

Client Support

• Greeting guests professionally when they enter the office and directing them to the proper person.
• Answering and transferring incoming calls to the appropriate individual.
• Distributing/scanning incoming mail and faxes to appropriate personnel and processing outgoing mail.
• Completing and processing photo inspections and uploads to CARCO.
• Setting up, printing, mailing invoices, and processing payments.
• Creating monthly dealer reports and processing payments from dealerships.
• Sending out letters for expiring Defensive Drivers certificates and process certificates when received.

Team Support

• Handling all check requests, posting, and completing of deposits.
• Handling cancellations off the daily download, creating cancellation letters, and adding to production.
• Processing Personal Lines renewals in system when received.
• Calling for MSO BOS for Personal Lines, attaching and processing when received, attaching to Companies where required.
• Running Motor Vehicle Reports with DMV.
• Invoicing and reconciling producer direct bill commissions.
• Ensuring supplies are stocked in office.
• Process Commercial Lines Non-Payment Notices and Reinstatements. Send letters when cancelled for non-payment.
• Tracking of referral and cold calls to make sure new business is handled in a timely manner.
• Sending out client birthday cards.

• Assisting Director of Operations with Accounting Duties.
• Any other duties as assigned by Management.
• Keep the front area and other common areas of the office themed for the seasons, tidy, and presenting professionalism to our guests. (ie: fall décor, windows clean of fingerprints, chairs pushed in, etc.)

• High School Diploma or general education degree (GED) required.
• Supportive and collaborative work style.
• Team orientation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commission, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Microsoft Word, Excel, internet software, and database applications.

While performing the duties of this job, the employee is regularly required to sit; use hand and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Emerling Floss Murphy & Associates (EFM) was established in July 2020, as the result of a merge of three prosperous Western New York insurance agencies combining to take their services to the next level.  This newly merged company brings a combined total of over 200 years of experience serving in the industry and over $50 million in yearly premium volume from commercial and individual accounts.

Emerling Floss Murphy & Associates are also proud members of the EMS Group, which is an independent insurance agency formed in 1995 with the purpose of expanding resources, and competitive advantages even further.  Other members of this group include Stahlka Agency, Inc., and McMahon Agency, Inc.

EFM partners with highly respected insurance companies which are carefully selected group of financially sound and reputable in the industry.

With that, EFM possesses a strong philosophy in business – success comes from outstanding service to our clients.  EFM is here to help their clients see protection and prosperity through quality insurance, reasonable prices, and a partnership that will help them see success.

If you decide to join the EFM team, we hope you embrace this philosophy and enjoy being a part of a very special, locally owned company in Western New York.

Emerling Floss Murphy & Associates is Proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action.