Commercial Lines Account Manager

Position: Commercial Lines Account Manager

Department: Commercial Lines

Location: Clarence Branch

Job Description:

A Commercial Lines Account Manager is the dedicated client advocate for an assigned book of business. They are primarily responsible for receiving and processing client and carrier requests for coverage, claims, and billing.


  • Team orientation with the ability to work collaboratively to ensure processes are timely, accurate and thorough.
  • Courteous and effective relationship building skills with clients, co-workers, carriers, and other business contacts.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to calculate figures and amounts such as discounts, interest, commission, and percentage.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Proficient in Agency Management Software and knowledge of Microsoft Word, Excel, internet software, and partnering carrier systems (underwriting requirements, endorsement processing, quoting, policy issuance and claims)


  • Quoting, binding, and underwriting renewal applications and occasional new business in a timely and accurate manner.
  • Processing new and renewal policies upon receipt.
  • Designated client representative for inquires and complaints via telephone, mail, e-mail or in-person.
  • Completing questionnaires for new accounts or renewal policies, rating coverage and verifying underwriting eligibility.
  • Issuing binders, auto identification cards, loss run requests, policies, endorsements, certificates, as well as change requests and all required forms for clients and companies.
  • Entering all pertinent client information and proper documentation of all client interactions into the agency management system.
  • Verifying policy and policy change information, facilitating corrections when necessary.
  • Actively seeking referrals from current client base to solicit for new business prospects and retaining clients from assigned book of business.
  • Providing technical support to the sales team.
  • Any other duties as assigned by Management.


  • Bachelor’s degree in Business preferred and 3 years of insurance experience OR 7 years of insurance experience
  • NYS Broker’s License

 How to Apply:

If you are interested in applying for this position, please submit your updated resume and a cover letter outlining your qualifications and why you are the ideal candidate for this role.

Compensation Range: Annualized salary of $50,700.00-$64,350.00 ($26.00/hr-$33.00/hr)

Interview Process:

Qualified candidates will be contacted for an interview. The interview process may include a phone screening, individual job shadow, knowledge application test, and interview panel.

Note: This job does not offer a fully remote option, but a hybrid schedule can be discussed.

Emerling Floss Murphy & Associates (EFM) was established in July 2020, as the result of a merge of three prosperous Western New York insurance agencies combining to take their services to the next level.  This newly merged company brings a combined total of over 200 years of experience serving in the industry and over $50 million in yearly premium volume from commercial and individual accounts.

Emerling Floss Murphy & Associates are also proud members of the EMS Group, which is an independent insurance agency formed in 1995 with the purpose of expanding resources, and competitive advantages even further.  Other members of this group include Stahlka Agency, Inc., and McMahon Agency, Inc.

EFM partners with highly respected insurance companies which are carefully selected group of financially sound and reputable in the industry.

With that, EFM possesses a strong philosophy in business – success comes from outstanding service to our clients.  EFM is here to help their clients see protection and prosperity through quality insurance, reasonable prices, and a partnership that will help them see success.

If you decide to join the EFM team, we hope you embrace this philosophy and enjoy being a part of a very special, locally owned company in Western New York.

Emerling Floss Murphy & Associates is Proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action.